Quad/Graphics IT Site Support Analyst in Effingham, Illinois

Quad/Graphics’ IT team oversees our company’s vast technology infrastructure. Our service and support are the backbone that enables every other department to function productively. We are proud to be industry-leading innovators, leveraging technology to help both our customers and employees succeed.

Job Description

Quad/Graphics is currently seeking an IT Site Support Analyst to work in our End User Services Department based out of our Effingham location.

Responsibilities include, but are not limited to, the following

  • Configures, installs and maintains desktop equipment (computers, laptops, etc)

  • Installs and maintains printers, scanners and other peripherals.

  • Fulfills requests generated from the Request System on a timely basis

  • Interfaces daily with the end user community.

  • Works closely with End User Support (Help Desk), tracking and maintaining support tickets through the Cherwell software system.

  • Interfaces and partners with Technical Services departments on an as-needed basis

  • Works with Telecom, Networks, Servers, Security and Desktop Infrastructure Groups to ensure adequate knowledge base and established guidelines are maintained.

  • Troubleshoots support tickets for those issues that cannot be resolved over the phone when physical machine intervention is required.

Qualifications

  • Must have an Associate's Degree in a related technology field or be working towards a Bachelor's degree in a related technology field, however prior desktop support experience without such a degree may be considered.

  • Strong organizational skills.

  • Strong communication skills (both written and verbal).

  • Multi-tasking ability is mandatory.

  • Must be able to interface with all levels of workforce and possess an ability to learn and adapt quickly.

  • High degree of professionalism - Very visible within the end user community because of their daily contact and personal customer service with end users.

  • Discretion

  • Has “Admin” rights and access to end-users profiles and desktop.

  • Could be exposed to confidential information in their daily job duties when exposed to end users' accounts/drives.

  • Maintains knowledge of proprietary software developed in-house at Quad/Graphics (Smartools).

  • Must be able to remain calm under pressure.

Additional Company Information

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Drug Free Workplace