Quad/Graphics Client Operations Manager in Houston, Texas
QuadMed's dedicated health professionals focus on wellness and prevention, putting the patient at the center. Working as a team, we deliver high quality, integrated care while controlling ever-growing costs. QuadMed is an innovative leader in employer healthcare solutions, one of the fastest growing providers in the country. In partnership with our patients and the companies we serve, our mission is to create a culture of health.
General Purpose of the Job: This position is responsible for managing both operations and client accounts to ensure superior client and patient satisfaction and operational effectiveness. This individual will be the key integrator between the client, shared services, clinical quality and day to day operations. This position requires a flexible work schedule with the need to travel to visit clients, onsite health and wellness centers and direct reports.
Manage and mentor Health Center Manager to ensure employee engagement and client satisfaction.
Develop strategy and framework to collaboratively engage clients in creating joint solutions aligned to the client life cycle.
Work closely with clients to promote and retain positive client relationship Identify opportunities for expansion of new or existing service offerings and provides guidance for the integration of services. Partner with the Client Operations Directors to establish 1/3/5 year key account plans for client Complete clinic labor checklist, invoice approval, KIS process and monthly reports Develop client budget in partnership with the Client Operations Directors Accountable for client open issue list, Salesforce and performance guarantees Responsible for the achievement of all established benchmarks on metrics Responsible for clinic operations and is able to execute on strategies, budgets and deliverables Coordinate and communicate across remote sites and shares best practices with peers. Responsible for client and/or site meetings, including all report outs, RFPs, and overall client-centric business metrics Evaluate all QuadMed programs in relation to overall client scorecard and ensures that each program performs and delivers on expected ROI. Promote, enable, and execute on continuous improvement activity within the organization and is accountable for outcomes Travel may be required Job Requirements:
A Bachelor’s degree in Business, Management, Healthcare Administration, Nursing or related field. Experience:
5 years clinic/practice management experience Experience in Account management Experience with business and client relations with a solid foundation of business acumen to help drive solutions for health plan initiative Demonstrates understanding of clients business and healthcare relative to QM’s core competencies Understands industry and healthcare trends Certificates, Licenses, Registrations:
CPR certification required for those with a nursing degree Knowledge, Skills & Abilities:
People leadership-build a strong sense of common purpose aligning with mission and vision, across all work groups. Strategic thinking and execution-identify key relationships outside of area of responsibility initiating and improving to attain area and organizational goals Relationship building-act as a trusted advisor and inspires confidence to support the objectives of QuadMed and client success. Possess excellent oral and written communication skills along with the ability to listen, understand and influence. Project management- champion organizational innovation and improve innovation capabilities across the team Understand and support the primary care physician model and have an overall knowledge of clinical services and the ability to evaluate overall clinical services as it relates to operations, revenue, quality, care delivery, and compliance required. Ability to respond effectively and meet time deadlines and perform effectively and decisively under pressure. Must have a proven track record of being self-motivated and successfully managing multiple projects within deadlines. Possess strong computer skills including experience with MS Word, Excel and Power Point. Additional Company Information: We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. In select states, patient care is provided by an independent physician-owned corporation.
Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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